Privacy Policy

Information we collect

We collect information you give us directly, information collected automatically when you use our website, and information from the services that help us run our business.

• Contact details: your name, phone number, email address and the address where you’d like your mobile visit.
• Health information: health history, medications, allergies and screening answers needed to determine whether IV therapy is appropriate for you.
• Booking and payment details, processed through our booking and payment providers.
• Website data: device and browser type, pages viewed and similar analytics, collected through cookies.

How we use your information

We use your information to:

• Schedule, confirm and deliver your mobile IV appointment.
• Complete your screening and physician medical clearance (Good Faith Evaluation).
• Call or text you about your appointment and answer your questions.
• Process payments and keep required records.
• Improve our website and services.

Your health information

Health information you share with us is kept confidential and used only to provide and document your care. Where HIPAA applies, we handle protected health information according to HIPAA and give you a separate Notice of Privacy Practices explaining your rights over your health records.

How we share information

We do not sell your personal information. We share it only as needed to provide our services:

• With the physician who completes your medical clearance.
• With service providers who support our business, such as our online booking, records and payment platforms, under confidentiality obligations.
• When required by law, or to protect the safety of our clients, staff or the public.

Text messages

If you give us your mobile number, you agree to receive texts from Artiva Wellness about appointments, screening and questions you send us. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time.

We do not share your mobile number or text-messaging consent with third parties for their marketing.

Cookies and analytics

Our website uses cookies and similar tools to keep the site working and to understand how visitors use it. You can block or delete cookies in your browser settings; some parts of the site may not work as well if you do.

How we protect your information

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.

How long we keep it

We keep health and treatment records for as long as Texas law requires, and other information only as long as needed for the purposes described in this policy.

Your choices

You can ask to see or correct the information we hold about you, opt out of texts by replying STOP, and opt out of marketing emails using the unsubscribe link. To make a request, contact us using the details below.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from them online.

Changes to this policy

We may update this policy from time to time. The “Effective” date at the top shows when it was last changed.